Technical Support Desk
Need assistance installing audio plugins, activating machine licenses, or troubleshooting DAW performance? Our engineering team is here to assist.
Frequently Addressed Topics
How many computers can I activate?
Each perpetual CODEX AUDIOWORKS license permits up to 3 simultaneous machine activations (e.g. desktop studio workstation, live laptop, mobile rig). You can deactivate machines anytime in your customer account.
Are plugins native on Apple Silicon?
Yes. All CODEX plugins are compiled with universal ARM64 / x86_64 binaries, running natively on Apple Silicon M1, M2, M3, and M4 processors without Rosetta translation.
What is the free trial policy?
All plugins offer a 14-day fully functional trial period so you can evaluate DSP quality in your own mixes before purchasing.
Direct Portal Links
Access your licenses or check version compatibility directly:
Sign In to Open a Ticket
To protect customer licenses and provide dedicated tracking of technical issues, support tickets are exclusively available to authenticated account holders.
If you completed a guest checkout but accidentally typed an incorrect or inaccessible email address, our engineering desk can verify your payment receipt details and re-assign your licenses.
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